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Job Title: Customer Support Specialist

City: Appleton

State: Wisconsin

Job Description

Job Title: Customer Support Specialist

City: Appleton / State: Wisconsin


Job Description

Join Reynolds Consumer Products…a world of opportunities! At Reynolds Consumer Products we are passionate about achieving results and have fun winning as a team!  We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career? Then we have an opportunity for you! We currently have an opportunity for a Customer Support Specialist located in Appleton, WI.


The Customer Support Specialist is responsible for providing service to customers with a wide range of responsibility.  Timely and accurate processing of customer sales orders, working to meet the customer’s requirements while verifying items, pricing, delivery dates, applying miscellaneous charges, and ensuring proper invoicing.  Use of exceptional problem solving skills to resolve issues such as order shortages, delivery issues, and pricing discrepancies.   The Customer Support Specialist researches and resolves, customer deductions and overpayments, using root cause analysis to prevent re-occurrence.  The job requires a strong team player who provides work back up when team members are out of the office.  Continuous process improvement and elimination of rework are key to a successful Customer Support Specialist and Team.

The Customer Support Specialist will be responsible for:

  • Perform work in a safe manner that protects and promotes the health and well-being of the individual and the environment.
  • Receive customer orders via EDI, email, fax, and phone. Ensure timely, accurate processing of customers’ sales orders to meet the customers’ requirements.  Work with various internal departments to resolve issues related to pricing, inventory, item changes, order shortages, transportation, and on time delivery.
  • Set up new customers and ship to sites with appropriate system defaults for bill to, payment terms, shipment terms, price list name, etc.
  • Resolve delivery issues related to late deliveries, damages, shortages, requirements for product returns and carrier freight claims.
  • Research and resolve customer deductions and overpayments using root cause analysis to prevent re-occurrence.
  • Assist Credit and Collections departments with aged invoice issues.
  • Achieve the metrics identified by the department or defined by customers themselves.
  • Proactively participate as a member of the Customer Support Process Team developing positive communication, interaction, cross training and support to back up when another member is out of the office.
  • May participate in other areas of Customer Support “expertise” such as, Vendor Managed Inventory, price list maintenance, capacity and customer priority teams/meetings, export shipments and document preparation, brokerage set and maintenance, close out order processing, and Wal-Mart’s Retail Link system.


Job Requirements

To be considered for the Customer Support Specialist opportunity, candidates should possess:

  • College BS degree and/or customer service experience.
  • Experience in one or more of the following areas is helpful: Grocery Industry, Supply Chain, Export Order Processing and Shipping, Credit and Collections.
  • Ability to process, prioritize, and use critical thinking skills to efficiently and accurately meet customer requirements. Possess excellent communication skills, critical thinking skills, pays attention to detail, is an exceptional multitasker, works extremely well under pressure, and has a sense of urgency.
  • Vendor Managed Inventory experience a plus. SAP or another ERP system experience helpful. 
  • Computer literate (knowledge of Microsoft Office tools is required).
  • Experience working in a team environment
  • Interpersonal skills necessary to work efficiently with team members and internal/external customers.
  • Strong problem solving, communication, and negotiation skills.
  • Ability to handle multiple tasks with continually changing priorities and job requirements.
  • Self-motivated and flexible.
  • Ability to work flexible hours

Reynolds Consumer Products is an Equal Opportunity Employer EEO AA M/F/Vet/Disability.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Reynolds Consumer Products is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO is The Law Poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

The Pay Transparency Policy Statement can be found on this link: 


The poster and the supplement can be found on this link.


For applicants or employees who are disabled, or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by calling us at (847)482-3550 or email Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.

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